INTEGRATED PENSIONERS’ PORTAL

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Picture Courtesy: https://www.gnttv.com/business/story/good-news-for-pensioners-government-has-started-integrated-pensioners-portal-know-complete-details-here-999017-2024-05-05

Context: The Department of Pension & Pensioners' Welfare, Ministry of Personnel, Public Grievances and Pensions, has recently launched a portal for pensioners in collaboration with the Bank of India.

About the Integrated Pension Platform

• The Integrated Pension Platform is a comprehensive digital initiative aimed at streamlining and enhancing pension services for retirees.
• It consolidates the pension processing and payment services of multiple banks into a single online portal, facilitating easier access and management of pension-related tasks and information for pensioners.
• The platform's primary objective is to achieve complete digitisation of pension processing and payment systems. This transition to digital platforms enhances transparency, efficiency, and accessibility in pension-related services.
• Pensioners can access their monthly pension slips, check the status of life certificates, submit Form 16 (income tax return details), view statements of arrears paid, and perform other pension-related tasks through a single online window.
• The Bhavishya platform is an integral component of the Integrated Pension Platform. It ensures end-to-end digitisation of pension processing, starting from online submission of pension forms by retiring employees to the issuance of Pension Payment Order (PPO) in electronic format.
• The Centralised Pension Grievances Redress and Monitoring System (CPENGRAMS) is an online system integrated into the platform. It allows pensioners to lodge complaints or grievances related to pension services and monitor the status of their complaints online. This system ensures speedy redressal and effective monitoring of pension-related grievances.

Conclusion

• The Integrated Pension Platform represents a significant advancement in the digital transformation of pension services. By leveraging technology to consolidate and streamline pension processes, the platform aims to enhance the welfare of pensioners by providing them with convenient, transparent, and efficient access to their pension-related information and services.

Source:

Business Today