Figure 4: No Copyright Infringement Intended

Context:

• Government has launched a National Helpline Against Atrocities (NHAA).

Basic details about the Help line:

• Toll free service.
• It can be accessed by making a voice call /VOIP on "14566"either from mobile or land line number of any Telecom Operator across the country.
• Availability of services : Round the clock
• Services would be available in Hindi, English and regional language of the State/UTs
• Mobile application is also available.

Features of the Helpline:-

• Grievances redressal:Docket number shall be given for each complaint received from Victim/Complainant/NGOs regarding non-compliance of the PCR Act, 1955 and the POA Act, 1989.
• Tracking system: Status of the Grievance can be tracked by complainant/NGOs Online.
• Auto compliance of the Acts: Every provision of the Acts related to victim shall be monitored and compliance shall be ensured by triggering communication/ reminders with State/UT.
• Generation of awareness:Any inquiry shall be replied by IVR or operators in Hindi, English and Regional languages.
• Dashboard for the States/UTs: State’s performance towards the vision (stipulates reducing atrocity cases also) of the Centrally Sponsored Scheme which is meant for implementing the PCR Act, 1955 and the POA Act, 1989 will be available.
• Feedback system is available
• Concept of Single Point of contact has been adopted.

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